3-Day Customer Service BPO Training

Become a Certified BPO Professional with Our 3-Day Practical Training Bootcamp

3-Day Live Online Bootcamp | Learn, Practice, and Get Certified

This intensive 3-Day Bootcamp is designed to give you

Join hundreds of students who have successfully transitioned into BPO roles with our expert guidance.

Who Should Attend?

12th Pass / Graduates

Looking to start a career in Customer Service

Freshers

Aiming to break into the BPO industry

Job Seekers

Struggling with interviews and customer handling

Professionals

Wanting to improve communication and customer service skills

If you want to become confident in your communication, master the skills companies look
for, and start your career in BPO, this Bootcamp is for you.

Why Freshers Can Join BPO Easily

Minimum Qualification

Most BPOs hire 12th Pass / Graduates.

Training Provided

Companies usually give paid training on processes, tools, and communication.

No Technical Background Needed

Basic computer & communication skills are enough to start.

Skill Development

You learn customer service, communication, problem-solving, teamwork, and sales.

Career Growth

With experience, you can move into roles like Team Leader, Trainer, Quality Analyst, or even Manager.

Many freshers join without knowledge, but if you want to stand out and get selected faster, a short training / bootcamp (like Customer Service Masterclasses) will prepare you with

Interview skills

Customer service basics

Mock calls & roleplays

Confidence in communication

What You Will Learn in 3 Days

Day 1

Introduction to the Bootcamp and setting expectations
Icebreaker Activity: “Why do you want to join BPO?”
Understanding the BPO Industry: Domestic vs. International BPO, Voice vs. Non-Voice processes, and career opportunities

What is Customer Service and why it matters
Role of a Customer Service Executive (CSE)
Case Study: How poor customer service impacts brand reputation

Building confidence in communication
Importance of tone, clarity, and empathy
Active listening skills through roleplay
Speaking practice: Professional self-introduction

Mock Self-Introduction Round for interview practice

Day 2

Building Rapport with customers
Handling Difficult Customers and applying de-escalation techniques
Empathy, Politeness & Professionalism in conversations
Dos & Don’ts of workplace communication

Basics of email writing
Common templates used in customer support
WhatsApp and chat etiquette
Activity: Writing and correcting sample emails

Common BPO interview questions
How to answer “Tell me about yourself” & “Why BPO?”
Showcasing confidence through body language, tone, and eye contact
Mock Interview practice with feedback

Roleplay: Handling Angry Customer on Phone
Group Activity: Create a Best Practices List for Customer Service

Day 3

Power Dressing for interviews and the workplace
Winning HR Panels in the first 5 minutes
Professional Etiquette for phone, chat, and email communication
Understanding KPIs: AHT, CSAT, FCR, SLA

Introduction to CRM tools (Kapture, Freshdesk, Ameyo)
Role of AI in customer support
How technology improves efficiency
Future skills for career growth in BPO

Full mock interviews with expert feedback
Recap of all learning
Final Q&A session
Career guidance: How to apply and crack BPO jobs

Deliverables & Takeaways

By the end of the Bootcamp, you will receive:

Certificate of Completion

(Customer Service Training

Individual Interview Q&A

for personal guidance

Email & Chat Templates

for practice

Access to EBS WhatsApp Group

for job updates and networking

Practical experience

through roleplays and mock interviews

Learn From the Expert

Anu Arora – Founder of Ebullient Services (EBS)

17+ Years of Experience in Customer Service

Worked with Dell, Wipro, Cashify, Purplle & more

Runs a successful BPO managing inbound, chat, WhatsApp, email & social media teams

Known for making learning practical, interactive, and result-oriented

Date

22/09/2025

Medium

Zoom / Google Meet

Time

12:00 IST

Duration

3-Day Bootcamp: One Live Session Each Day

Why Join This Bootcamp?

Hands-on practical learning, not just theory
Personalized guidance and mentorship
Mock interviews and roleplay for real-world experience
Career-ready skills recognized by top BPOs
Get certified and stand out from the competition

Frequently Asked Questions

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Can I Join a BPO With No Experience or Knowledge?

Yes, you can start your career in a BPO even without prior experience. BPOs are major recruiters of freshers. This bootcamp will teach you BPO basics, customer service skills, and interview preparation to help you succeed.

How much do I need to pay for the 3-Day Bootcamp - Gold Membership?

The regular fee is ₹19,999, but it is currently offered at ₹2,999 for a limited time to encourage participation.

How will I get the link to attend the program?

After registration, you will receive an email with the joining link. If it's not in your Primary inbox, check your Spam or Promotions folder.

Will the session be recorded?

No, the session is live and interactive. Recordings are not provided, so attending on time is important to gain the full benefit.

Will I get a certificate after the class?

Yes, all participants who register for the Gold Membership 3-Day Program will receive a Certificate of Completion, which can be added to your resume or LinkedIn profile.